Dear Pham,
As a feedback about our trip I can say that it was a nice experience
and well organised. In average we enjoyed it very much. I have only
a few remarks to make for maybe a future improvement of your
service:
- Our staying in Hoi An was a little bit boring, because there was
too little to do. I went to an office where we booked a short trip
by ourselves. Maybe for future customers you could include a
activity there for a little upgrade of the price.
- When we went back to the airport in HCMC I had a fight with the
taxidriver about the charged price. The meter pointed 82,000. I
offered him 90,000, but he said he wanted 130,000 because the
bellboys of the hotel told him that I should pay 130,000. Please ask
the hotels you do business with not to cheat their customers. In
Europe these things are not done and the customers get very angry
about these practises.
But again, all three of us did enjoy the trip in average. I spoke
already to a friend of mine, who is interested to travel to Vietnam
with his wife, about this trip. He is now in Thailand and have plans
to come this region in the last months of this year, he wants then
also visit Vietnam.
Kind regards,
Theo de Wijs - Belgium
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Dear Thuan/Dzung,
I
would like to say thank you from the bottom of my heart because you helped me
plan the perfect holiday! I have never had so much fun in my life!!
My
entire trip from the start to the end was absolutely wonderful. The guides and
drivers who picked me up in Hanoi were so kind and helpful and they made me feel
very welcomed. The hotel in Hanoi was beautiful and the service was wonderful.
Once
I arrived in Hue my guide Tam, and my driver Nam were there waiting for me, and
I must say, I was so happy to meet them. Tam was so warm hearted, kind and
extremely knowledgable about vietnamese culture. I highly recommend Tam as a
guide, I felt as though I learned so much from him. He is absolutely a wonderful
person. My driver Nam is also a wonderful person he was so kind, warm hearted
and helpful, and also an amazing driver. I felt very safe having him as a
driver.
I
had such a wonderful time with both Tam and Nam, in fact, we spent much of our
time laughing and having fun! We had so much fun that my face actually hurt from
smiling too much!
Everything
about my trip was perfect, I have absolutely no critisims, I felt as though Tam
and Nam were old friends, we all had many laughs and good times, I miss them
already!
I
loved the hotels I stayed at during my holiday, they were all beautiful and had
great services and the staff were all very kind and helpful. The food was
amazing!
I
would be more than happy to have my comments posted on your website, because I
think your travel agency is the best I have ever dealt with! Furthermore, I look
forward to planning my next holiday with vietnamspirittravel, many many thanks
to everyone!
Once
my photos have been developed I will send you some copies for your website.
I
send you all many thanks and many good wishes,
with
warm regards "and a big smile on my face"
Barbara
Johnson - US
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Hello Huy,
Sorry
for the delay in reply.
We
just came back home, almost exhausted after 21 days vietnam trip with you. In
the final days in vietnam, we were just reluctant to reture. We are planning
back to vietnam in a not remote future. I and Lee just want to say "a big
thank you" to all staff at VST that made our trip so smooth and impressive.
We
have met so many beautiful and friendly vietnamese, we think we will keep those
faces and eyes and lovely smiles forever in our hearts. To be frank, initially,
we felt a little bit uncomfortable by contacting a travel company in the other
side of the world, we read the "testimonials" pages and what we
received were all praises and strong recommendations. All the email responses
were so efficient and prompt and informative.
We
were lucky to have Pham, Binh and many other nice young people as our guides,
their knowledge of their hometown and command of English just amazed us! All of
them were punctual and went out of their way to make our tours enjoyable and
informative. It is hard for us to pick the "best" of all. All the
drivers were very polite and always ready to help, one of them (I can't
remember where) even understand and speak some simple English. You just can't
imagine how happy we were with so many young and hard-working people. We saw
vietnam's future from these people.
We
will recommend vietnamspirit travel to our friends who intend to visit vietnam.
Again,
thank you very much!
Carol
and Lee Thornton - Canada
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Dear Thuan
I am writing this letter to thank you for your help during our tour.
We would like you to thank Dzung for his help and knowledge during our stay in
Vietnam, he was a very nice young man, and gave us a lot of insight.
We would also like you to thank Trung, he was very good, we got a lot of
information from him, and we were very pleased to be in his company.
Thank you for your help.
Sincerely
Linn Jacobsen - Denmark
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Dear
Thuan
We would like to thank you very much for organising our trip. Everything was
great and the tour guides were very good as well as the drivers. We enjoyed
every day visiting new places. We certainly will recommend you to anyone
planning such a trip.
Once again thank you.
Mamen - Spain
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Hello,
sure we remember you !!
We also wish you a happy and peaceful New Year and hope you are OK.
We are planning to come back to Vietnam in April 2007.
This year we unfortunately have no time for a longer Trip but in 2007 you'll
see us again.
So far we wish you all the best and good luck for your business !!
Greetings
Bob Stewart - UK
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Dear
mr. Thuan and staff from Vietnamspirit Travel
We are the other part from Dan Bennet group and even that mr. Jenson will send
you a mail we thougt we will too. We want to thank you for a very good and
exciting trip from 3-12 to 22-12-06. Even that there where more cold up north
than we expected - but thats not your fault. Maybe we can come back sometime
when there are warmer. You have taken very good hand of us and has been
following us all the way from north to the south and always knowing where we
where. So once again thank you very much.
Yours sincerly
Pat and Anneken - Netherlands
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Hello
Huy
Now in Bangkok and with a Internet access I am able to send you a Email. My wife
and I enjoyed every moment of our Vietnam vacation. Many thanks for the evening
at Rex Hotel. All the hotels were perfect and the staffs of theses hotels were
very friendly. I may add that was probably one of ours best vacation....and we
travel a lot. I don't know if we will one day be back in Asia, but we will
keep a very nice souvenir of this trip.
The guides: I have already gave ours impressions on all of them except the one
in Saigon and Mekong Delta. This guide was very professional and probably the
best one of this trip and the one in China last year. I know that I ask at one
point a lot of questions about your firm, but today I can conclude that you are
very professional and if you need that I gave reference to futures clients of
yours in the future I will be very happy to do so. Again many thanks to your
team"
Rich Hamilton - South Africa
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Dear
Ms Huong
My family of 5 had a great time in Vietnam , and I want to take this opportunity
to thank you from the bottom of my heart for the excellent and personal service
you have provided to us. You always tried to get us the best and perfect deals,
either for air / ground transport or for hotel stay, and we truly appreciate
this. Rest assured that your company will receive excellent review from us.
Again, thank you very much for your help in making our travel successful and
memorable.
Linda Brown - Canada
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Dear
Huong
We have been most impressed with the professional way you and your organization
has handled our 1 month holiday in Vietnam - from planning to booking to
delivery - everything happed in a no hassle and smooth fashion. We will
certainly let our friends from Newzealand , who are considering a holiday in
Vietnam , know about your company and our experiences with it. We wish your
company well and am sure you will through providing such effective and
professional service - always the best form of advertising.
Best wishes and thanks again.
Nat Benson - Newzealand